We hope you receive benefit from BrocElite® and experience how important it is to your health. If you are not completely satisfied with our product, however, we offer a 100%, 100-day money-back guarantee on your first bottle purchased from our website. Your original shipping costs will not be refunded.
PLEASE NOTE: Our 100% guarantee applies to purchases made through mara-labs.com ONLY and excludes international orders. Product purchased through any of our distribution outlets is subject to their return terms and conditions.
MULTI-BOTTLE PURCHASES: As mentioned above our money-back guarantee applies to the first bottle purchased within 100 days of receipt. For purchases of multiple bottles, we will refund the first bottle per our policy. To refund any additional bottles as part of a multi-bottle purchase, the bottles must be shipped back to us unopened within 100 days of purchase.
Please contact our Customer Service Department at firstname.lastname@example.org for our return address and additional instructions for multi-bottle returns.
You can cancel your subscription at any time, for any reason. Our 100-day money-back guarantee applies to the purchase of your first bottle only. Subscriptions will be charged a 20% handling fee to return product according to our money-back guarantee.
We will honor our 100%, 100-day money back guarantee by crediting our wholesale accounts for product they refund to their customers. This applies to the customer’s first purchase and to one bottle only, within 100 days of purchase.
Duties and taxes and/or duties and any brokerage and/or delivery fees applied to international shipments will be charged upon ordering from Mara Labs. This is to eliminate unexpected customs charges or delays affecting delivery. For any questions regarding these import regulations and fees, we kindly request that you contact your customs office before placing your order. These fees are an estimation, and Mara Labs will not be liable for packages refused or held for delivery due to further customs charges or regulations. Please note that refunds will not be issued for any order that is refused or abandoned by the intended recipient, orders that can’t be delivered due to an address error, or orders seized by customs. We ship international orders via FedEx International Priority due to the time-sensitive nature of our product. Shipping insurance is not included in international shipping charges, and international orders are not eligible for returns. Lastly, please note that our products’ prices are listed in USD, but charges will show up in the customer’s bank account in their local currency.